Last updated: 01.12.2017
1. What does personal data mean?
“Personal data” means any information relating to an identified or identifiable natural person. If we are not (or at least not without a disproportionate amount of time and effort) able to relate a direct link to you personally, this information is not personal data.
2. How do we process your personal data in general?
In general, you can visit and read most parts of our website contents without providing any personal data.
For the process of retrieving your requested information from our websites, our servers store certain data needed for service delivery and/or for statistical or security purposes in anonymised or pseudonymised form. In this context general information is recorded, such as your domain name or browser type. These data do not enable us to draw conclusions regarding your identity. These anonymised or pseudonymised data are deleted promptly after their statistical evaluation.
In order to access various content elements, such as Whitepapers, Videos, register for events or reach dedicated marketing material, we will ask for your email address and your name as mandatory data to reach this premium content and to provide you with additional information on other content. These data will be used by our Kaspersky regional office responsible for your location to provide you with additional information on products and services which might be of interest to you. The subscription is voluntary and you are free to unsubscribe anytime by clicking the unsubscribe link in the email. In that case your registration data will be deleted and you will not be able to access Premium Content any longer, unless you subscribe for it again.
If you want to test our products, we will also ask for your email address and your name. This information will be used for sending out the activation code and to remind you of the end of the trial period. Up to 14 days after the end of the trial period you may receive a final reminder and an offer to purchase a full license. The trial registration is voluntary and you are free to withdraw your consent anytime by clicking the unsubscribe link in the email. Upon your opt-out we will promptly delete your information unless you decide to purchase a full license.
Newsletters, Free Product Updates and Special Offers
If you have signed up for it and provided us your name and email address, we will use these data to provide you with additional information on products and services free product updates and special offers which might be of interest to. The subscription is voluntary and you are free to unsubscribe anytime by clicking the unsubscribe link you will find in every email. In that case, your name and email address will be deleted and we will no longer send you these kinds of emails, unless you sign up again.
If you want to contact us by using our contact and support forms, you will be asked to provide your contact information (entry fields marked “*”), which we will exclusively process or use as far as necessary to get in contact with you and provide you with the information you desire. You are free to provide additional information (through the data fields not marked “*”), which we will of course process in line with all applicable data protection requirements as well. This data will be forwarded to the Kaspersky regional teams responsible for your location. The Kaspersky regional teams will use the data in order to get in contact with you.
Live Web Chat
When you use our Live Web Chat service, we process personal data you may provide to us only for the purpose of providing you with the service and fulfill our respective obligations. In particular:
- we will process chat session data such as your IP address, time and date of chats as well as chat content data and uploaded files in order to provide you with the service
- additionally, we will process contents of your chats with our support team (chat history) and any uploaded files in order to control and improve our service quality and/or to better understand requests by comparison with previous chats
- we will process your e-mail address, activation code and license number in order to let the customer support agent see your account details and take care of your request and in order to have contents of your chats sent to you
Annual Customer Satisfaction Surveys for Technical Support users
Kaspersky Lab holds an annual survey for Technical Support users with the purpose of improving the quality of service. In order to conduct the Annual Customer Satisfaction Surveys we receive the following information:
- Your email address, which will allow us to identify you as a user in our database and link your opinion within the survey with your contacts and history of requests sent to our Technical Support Team.
- The rate you gave to our Technical Support Team and recommendations that will be used for improving the quality of services provided by Kaspersky Lab Technical Support.
Please be advised that we may disclose your personal information if legally required to do so by government agencies, judicial courts or law enforcement bodies, or to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal.
3. How do we process your personal data at special websites?
My Kaspersky , Kaspersky Small Office Security Management Console, Anti-Theft Web Management and Protect a Friend, all together the “Portal”
In order to use the Portal and have access to all of its functions, you will need to create a personal account, which requires you to provide us with your email address (which will be your user name) and a password. We will only process and use this information in order to provide you the Portal's services, unless you expressly opt in to a processing or use for other purposes (for example to receive useful news on Kaspersky Lab products and services via email).
Link your account to a Facebook account if you want to login to My Kaspersky using your Facebook credentials.
Please visit Facebook Data Policy for further information about their personal data handling.
Account Settings and Purchases
You may review, update or correct your account data, password, and preferences or even delete your account at any time using the "Account Settings" function. Additionally, you will able to review your purchase history from our web store provider.
In Account Settings, you are also able to link a bank card for easy purchases of additional Kaspersky Lab products and services. If you activate this option, our web store provider will attach your bank card data with your account and keep it for future orders. Kaspersky Lab will establish a special link to your web store provider account and will place orders on your behalf whenever they are performed by you. Our web store provider also gives us the information about expiration date of your bank card and the last 4 symbols of your bank card number. However, we will have no access to other data of your credit card stored by our web store provider. The linkage to your account will only be established technically by an internal User ID and password combination. These credentials will not grant us access to your bank card or other personal data stored by our web store provider. The internal User ID is used for triggering orders from you made through the web store.
After registration, you will be able to manage all of your devices you secure using Kaspersky Lab products. You can for example secure lost or stolen devices, easily check the status of Kaspersky Lab products on each device or fix existing problems. To do that, you need to connect these devices using the "Devices" function. In that case, a link between your Portal account and the devices you connect will necessarily be established. This will of course only be used for the purpose of providing you with the "Devices" managing services, unless you expressly opt in to a use for other purposes.
You can manage all of your Kaspersky Lab product licenses using the "Licenses" function if you add your valid activation code(s) for each product and connect it to the device it is used on. You can also choose to be reminded of expiring licenses automatically or use an auto-renewal function. Reminders will only be sent to you by email if you expressly opt in to that.
Support for users of home and small business products (via My Kaspersky portal)
If you request support from our Tech Support or Virus Lab team using support services, we will ask you for information needed to enable us to provide you with such support, such as your registration/ license number, email address, and information about the product your problem relates to, your computer hardware, software and the nature of the problem you are experiencing. Furthermore, it may be helpful or even necessary for this purpose to send us files you are experiencing problems with via the "upload" function. These may also contain personal data, such as file names, meta data or contents linked to a person’s identity. It is of course always your choice whether you want to upload files or not.
When you sign up for the Paddock, we will process your first name, last name email address and chosen username/password and send you an email to confirm your registration.
Once you’ve logged in, you will be able to adjust your personal preferences and to leave comments to other users. These comments will be visible to all users as long as our systems deem them appropriate and your username will be displayed directly with your comment. We reserve the right to suspend commenting privileges at our discretion for the benefit of other Paddock users.
You can delete your Paddock account at any point in time should you wish. If you delete your account we will delete your personal information from our records within 24 hours.
We will send you emails to keep you up to date when a new functionality has been added, to tell you when the Paddock is open prior to the races and from time to time emails regarding relevant products we feel appropriate.
Connect With Us
When you enter your details into this section of the website we will send you an email to confirm your subscription. Once confirmed we will regularly send you emails to keep you up to date with the latest news from Kaspersky Motorsport. You can change your details and unsubscribe at any point by using the relevant links that are contained within each email.
When you enter your details into this section of the website we will send you an email to confirm receipt of your query. We will only use your personal details from this form to reply to you about your query.
In order to use Kaspersky Endpoint Security Cloud and have access to all of its functions, you will need to create a personal account, which requires you to provide us with your email address (which will be your user name) and a password. We will only process and use this information in order to provide you with Kaspersky Endpoint Security Cloud services, unless you expressly opt in to a processing or use for other purposes (for example to receive useful news on Kaspersky Lab products and services via email).
You may review, update or correct your account data, password and preferences or even delete your account any time using "Account Settings" function.
After registration, you will be able to manage all devices you secure using Kaspersky Lab products in Kaspersky Endpoint Security Cloud. You can for example secure lost or stolen devices, easily check the status of Kaspersky Lab products on each device or fix existing problems. To do that, you need to connect these devices using Kaspersky Endpoint Security Cloud functionality. In that case, a link between your account and the devices you connect will necessarily be established. Before you can start with managing devices via Kaspersky Endpoint Security Cloud, you should take all necessary steps in order to comply with the applicable legislation for the usage of Kaspersky Endpoint Security Cloud services. Additionally, you should adjust the settings of the Kaspersky Endpoint Security Cloud functionality as far as necessary for compliance within your use case scenario. Please refer for details to our online documentation.
To ensure the operability of Kaspersky Endpoint Security Cloud, managed devices transfer data to the Administration Server. For the list of data collected on managed devices by Kaspersky Endpoint Security Cloud, please refer to section "About data provision".
In order to use Kaspersky Security for Microsoft Office 365 and have access to all of its functions, you will need to create a personal account, which requires you to provide us with your email address, company name, and password. You can use a Kaspersky Endpoint Security Cloud account. We will only process and use this information in order to provide you with the Kaspersky Security for Microsoft Office 365 service, unless you expressly opt in to processing or use for other purposes (for example, to receive useful news on Kaspersky Lab products and services via email). The email address specified during registration will be used for notifications related to provision of the Kaspersky Security for Microsoft Office 365 service, including to inform you when the service is unavailable, when the trial period expires, or when updates have been released.
You may review, update or correct your account data, password and preferences or even delete your account any time using "Account Settings" function.
Configuring the service
The Kaspersky Security for Microsoft Office 365 service is integrated directly with Office 365, which requires access to Exchange Online.
If you choose automatic configuration, the service asks you for Global Admin credentials. The Service does not save this data in any form, but instead uses it only for initial configuration and creation of a special account for email protection.
If you choose manual configuration, Global Admin credentials are not required, and the special account for email protection is created manually by the administrator.
During operation, the Kaspersky Security for Microsoft Office 365 service receives messages and other objects (meetings, tasks, etc.) to be scanned, and they are processed according to the protection settings. Kaspersky Security for Microsoft Office 365 does not save messages or objects requiring scanning in its infrastructure.
The list of data that may be accessed by the Kaspersky Security for Microsoft Office 365 service as well as the data that is collected during operation of the service is presented in the documentation section "About data provision".
If you request support from our Technical Support or Virus Lab team using our technical support services, we will ask you for the information that we need in order to help you, such as your registration/license number, email address, data of the product and service related to your problem, information about your computer hardware and software, and the nature of the problem you are experiencing. Furthermore, it may be helpful or even necessary for this purpose to send us files you are experiencing problems with via Company Account "upload" function. These may also contain personal information, such as user specific or otherwise personally identifiable file names, meta data or contents. It is of course always your choice whether you want to upload files or not.
Kaspersky VirusDesk is a web page designed to scan files and URLs for viruses and provide you with scanning results, to help us improve our detection methods in your best interest and at the same time provide you with additional information regarding any files or URLs that might in fact either be:
- a) malicious, but which Kaspersky Lab’s antivirus software has not detected and/or rated as malicious (“Infected”), or
- b) clean, but which Kaspersky Lab’s antivirus software has erroneously rated as malicious (“False Alarm”).
For this purpose, Kaspersky VirusDesk allows you to upload a file (of up to 50 MB of size) to our servers or to provide us with a URL address to have them checked for known potential malware infection and to allow our experts at Kaspersky Anti-Virus Lab to perform further scans and analyses of the content in that regard.
We at Kaspersky Lab respect your desire to protect personal information. Therefore, we will only gather and use personal information required for a full-scale operation of Kaspersky Virus Desk.
You make all decisions regarding whether or not to provide personal data. However, please note that if you do not wish to provide the necessary information, you may not be able to use Kaspersky Virus Desk. For example, if a file you want to upload for scanning contains personal data, it is solely your responsibility to assess and decide whether you want to and are allowed to share the data with us. We at Kaspersky Lab will solely use such data for the purpose of scanning and analyzing it for possible malware infection, but we cannot take responsibility regarding your right to share them with us in the first place.
If you like to receive feedback regarding the possible malware infection of information you have provided to us, you can enter your e-mail address after clicking on “I want to get check results by email”. We will use your e-mail address in order to provide you with such results and to provide you with customer support services based on your previous requests.
To use CompanyAccount and access all of its features, you must create:
- personal account
- an account for your company, unless your coworkers have done this previously
This will require that you provide your corporate e-mail address (which will be your username), password, first and last name, company name and country, and your company's license to use Kaspersky Lab applications. We will process and use this information solely for the purpose of providing you with CompanyAccount services and technical support, unless you explicitly choose to have it processed and used for other purposes. After registration your personal account will be linked to your company's account.
If your company's account was previously created, then your registration information (first and last name and corporate e-mail address) will be sent to the CompanyAccount Administrator from your company. The company employee who first registers the company and a personal account is typically designated as the Administrator.
You can at any time view, update, correct your account information and password, or delete your account on the "My account" tab. After your account is deleted, your data will be stored by Kaspersky Lab in order to improve customer service, but your ability to access CompanyAccount using that account will be blocked.
Your company's CompanyAccount Administrator will also be able to change your account settings and reset your password.
If you are your company's CompanyAccount Administrator, then you have the ability to edit personal accounts for all of your colleagues and block the entire company's account (employees' personal accounts will remain in the system).
You can add and view your company's licenses to Kaspersky Lab products on the "Licenses" tab of your CompanyAccount (activation codes or key files for each product). The license provided during registration will be added automatically to your company's CompanyAccount.
Key files are not physically stored on CompanyAccount. The system only stores a record about your company's license.
Every company employee with a personal account linked to your company's CompanyAccount has access to the list of licenses.
Your CompanyAccount Administrator can remove your company's licenses by deleting them from the list.
If your company purchases additional customer support services, then after the purchase has been recorded you will be able to view the list of purchases services on the "Contracts" tab.
The list of contracts will be available to those company employees who were designated as authorized to use the paid service at the time of purchase. These people will automatically receive notifications about the expiration of the contract.
Customer support requests
If you contact Customer Support or the Anti-Virus Lab team for support through CompanyAccount, we may ask you to submit information we may require for providing assistance to you. For example, this may include information about the product associated with your request, computer hardware, your company's network, software, and the nature of the problem you've encountered. Moreover, it may be helpful or even necessary for you to send us the files you are having trouble with or files that define the configuration of your computer or network. You can do this by using the "Attach files" option in the request form. These files may contain user-specific or otherwise personally-identifiable file names, metadata, or content.It is always your choice whether to upload these files. If you would like to upload files, please first view and accept our Regulation on data provisioning on the file upload page.
In order to choose the correct customer support department for your request, we will use information about your company's licenses, country, and possibly the interface language selected in your CompanyAccount.
Your colleagues may have access to your requests if your CompanyAccount Administrator manually changes the corresponding settings (the Administrator can view requests automatically). Access to requests is not limited in time, but the files you upload may be deleted six months after your request is closed.
We request personal information when you place an order, register a product, request a service, answer a survey, enter a contest, and when you correspond with us or engage in other activities on our website. For example:
- If you submit an online order, you will be asked for information needed to complete the transaction, such as your name, address, and credit card number.
- If you request technical support by email or telephone, we will ask you for information needed to complete the transaction, such as your registration/ license number and information about your computer hardware, software and the nature of the problem you are experiencing.
You make all decisions regarding whether or not to proceed with any activity that requests personal information. However, please note that if you do not wish to provide the requested information, you may not be able to complete the transaction.
We use personal information in the following ways:
- To provide you with information about virus alerts, product upgrades, new products, services, newsletters, informative emails, and research on future product ideas or improvements
- To assist us in creating content that is relevant to you
- To provide you with special Kaspersky-specific offers that may be of interest to you
- To assist us in creating better products and services to meet your needs
- To allow you to purchase and download products, obtain access to services, or otherwise engage in activities you select
- To help you quickly find software, services or product information important to you
Kaspersky Lab retains the services of outside vendors to provide services for us. They may be used to distribute products, provide technical support, or handle order processing. Our vendors are required to keep the personal information of customers secure and strictly confidential, and use personal information only on behalf of Kaspersky Lab and for no other purpose.
4. Kaspersky’s principles regarding data protection
Our websites are principally designed in a way that limits the processing of personal data to a minimum. In certain cases we are obliged to transfer your personal data to third parties due to applicable legal requirements. This is for instance the case when there is reason to suspect a crime or misuse of our website.
For the provision of certain services we may make use of external service providers. As far as such external service providers need to have access to personal data, we ensure that any such access is limited to the extent necessary for the provision of the respective service. Furthermore, such external service providers of course have to submit themselves to comply with all applicable data protection regulations.
We use different types of “cookies” (small text files that are placed on your device):
- User input cookies
- Authentication cookies
- Third party advertising cookies
- First party analytics cookies
- Social plug-in tracking cookies
You can configure your browser settings in a way that cookies are blocked or your system informs you whenever a website wants to set a cookie. However, please be aware that the blocking of cookies may have the effect that you will not be able to use all our website functions any more.
Also we use different types of “social plugins”.
6. Data protection with regard to partners and links
Our websites contain multiple links to companies we maintain business relationships with, especially to our web shop provider Digital River. We are in no way responsible for compliance with data protection requirements regarding the use of our partner’s websites. For information concerning data protection when visiting theses websites, please refer to the respective companies’ website privacy policies.
8. How do we protect your personal data?
Personal data we received are stored on specially protected servers. Access is restricted to a limited number of authorized persons who need the access in order to administer our websites or ensure their proper functionality, especially with regard to technical support. We employ industry-standard administrative, physical and electronic measures to safeguard personal information submitted to us from unauthorized access. We encrypt the transmission of all personal information using Secure Sockets Layer (SSL) technology and only store that information in secured data centers.
9. What are your rights with regard to your personal data?
You can access and change your profile by signing into your account.
At your request, we will inform you what personal data we have stored about you and for what purpose(s). Should we ever have stored false data about you, despite our efforts to only store accurate and current data, we will correct it promptly upon recognition or at your request.
In these cases please contact us.
In case you want us to delete your personal data or revoke consent granted for certain processing of your personal data, please contact us in the same way. You can also delete your account information by confirming this setting in your profile or executing specific functions provided in the respective special websites.
If deletion of your data should not be possible for technical or legal reasons, we will block the respective data instead.
10. How can you contact us?
Should you have any further questions or suggestions regarding the protection of your personal data processed in connection with the use of our websites, please contact us.