KASPERSKY PREMIUM SUPPORT AND PROFESSIONAL SERVICES

However complex and diverse your IT infrastructure, however specialized or rigorous your security demands, whether you’re looking for advice and recommendations or for a complete turnkey service, we’ll deliver for you.

Kaspersky Premium Support

With a range of support program options, Kaspersky lets you choose the level of service that’s ideal for your business:
Plus license
Plus license
Designed for organizations that require 24x7 phone support. Includes all Standard Support benefits.
Enhanced Support certificate
Enhanced Support certificate
Designed for growing businesses that need fast access to senior technical resources (Plus license is required):
  • Response time SLA
  • Four assigned customer technical contacts
  • All Plus license benefits
Plus license + Enhanced Support with Technical Account Manager certificate
Plus license + Enhanced Support with Technical Account Manager certificate
Designed for large enterprises with complex environments that require dedicated, personalized, proactive support around the clock (Plus license is required):
  • Dedicated Technical Account Manager (TAM), including proactive troubleshooting and service updates
  • Eight assigned customer technical contacts
  • Response priority over Enhanced Support certificate
  • All Enhanced Support certificate benefits

Kaspersky Professional Services

When you’re installing or upgrading your Kaspersky security solutions, there’s no need to divert your in-house IT team away from other core activities. Working in accordance with our established best practices and methodologies, our security experts offer a full range of services covering the complete product cycle, from assessment through implementation to optimization:
Assessment
Assessment

Auditing and analyzing your current security health and compliance status, advising on issues and providing recommendations:

  • Cybersecurity Health Check
  • Security Fundamentals Assessment
  • Health Check
  • Compliance Assessment
Implementation
Implementation

Managing your security deployment and configuration according to best practices and in line with your security goals:

  • Security Architecture Design
  • Installation/Upgrade
  • Complex Implementation (turnkey)
  • Configuration
Maintenance
Maintenance

Ongoing comprehensive support, with immediate access to our experts for the swift resolution of your security issues:

  • Critical Situation Handling (onsite engineer)
Optimization
Optimization

Fine-tuning and hardening your security to deliver optimum performance from your investment:

  • Security Hardening
  • Product Resilience ( fault tolerance, disaster recovery, high availability)